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Frequently Asked Questions

Q: What are the best ways to contact you 

A: For all custom oriders you can be fill out our “Custom Order Form” located in the search bar! For any other inquiries you can always reach us via email at sweettreatsbylexx@gmail.com.

(Please allow at least 24 hours for a response)

Q: What are your hours? When are they updates?

A: We are Closed on Sunday & Monday’s! However, we are open from 5pm-9pm Tuesday-Thursday and 9am-8pm on Friday & Saturday! All emails, phone calls and cake inquires will be answered during business hours.
***Please allow 24 hours for a response!

Q: Do you offer Gluten Free or Vegan products?

A: Sorry, but at the moment we do not offer Vegan or Gluten free products.

Q: Do you offer refunds?

A: Refunds are only for damaged items. (such as via USPS) If items are damaged in your possession after leaving the shop no refund will be allowed!

Q: What are your forms of payment?

A: We accept Visa, MasterCard, PayPal, Google Pay, Apple Pay, and Cash.

Q: How far in advance do I need to place my order?

A: All custom cake/cupcake orders need to be placed AT LEAST 2 WEEKS (14 DAYS) prior to the event day and will require a 50% non-refundable deposit! Any last minute orders will require a $50 Rush Order Fee on top of the order total! Our next day order fee is DOUBLE the order total.

Q: Do you deliver?

A: Yes, we do deliver! We charge a $10 delivery fee for all orders 20 miles or under. Any delivery 20 miles or over will be charged an additional .$75 per mile.

Q: Can I pay for my cake in full when I pick it up?

A: No! All cakes require a 50% non-refundable deposit that must be paid at least 24-48 hours after receiving the invoice. The remaining balance has to be paid a WEEK prior to delivery/pickup date.


Q: Do you offer test tasting?
A: Yes, we do offer taste testing; It is a 30 to 45 minute consultation. Our taste test are $40 which goes towards the dessert/cake price if you do decide to book.